CVE-2025-54366

CVSS 8.8 High
  • CVSS Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
  • Published: 2025-07-26T04:16:04.857

FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.

Related CVE by CWE

No related CWE found.

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Recently Exploited Similar Vulnerabilities

No recent KEV-listed items for this vendor/product.

How to fix CVE-2025-54366

CVE-2025-54366 is a high severity vulnerability affecting the affected product.

Description: FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all […]

Exploit Difficulty: EASY
⏱️ Time to exploit: < 1 hour
🛠️ Required skills: Basic web security knowledge
💰 Public exploits: Likely available

How to Fix:

1 Identify affected systems

- Check if you're running the affected product

2 Immediate actions

- Update to the latest patched version
- If patching is not immediately possible: restrict network exposure, apply least-privilege access

3 Verification

- Test the fix in a staging environment first
- Review logs for signs of exploitation
- Monitor for IOCs (Indicators of Compromise)

4 Long-term prevention

- Enable automatic security updates
- Set up vulnerability monitoring
- Review and harden security configurations

Exploit Difficulty Assessment

EASY
⏱️ Time to Exploit: < 1 hour
🛠️ Skills Required: Basic web security knowledge
💰 Public Exploits: Likely available

Vulnerability Timeline

Jul 26, 2025
Vulnerability Published

CVE details first published to NVD database

Nov 12, 2025
Imported to Database

Added to this CVE tracking system

Detection Rules & IOCs

No specific detection rules generated for this vulnerability type.

No vendor/product data available.